TERMS & CONDITIONS

CUSTUMER CARE

BZCRT Customer Care: Your Trusted Partner for Global Shopping

Thank you for choosing BZCRT as your preferred cross-border e-commerce platform. We are dedicated to providing you with exceptional customer care throughout your shopping journey—from pre-purchase consultation to post-delivery support. Your satisfaction is our top priority.

1. Our Core Commitments

24/7 Multilingual Support: Professional customer service teams fluent in English, Spanish, French, German, Japanese, and Korean are ready to assist you.

Transparent Communication: Timely updates on order status, shipping progress, and after-sales processing via email, SMS, and in-platform notifications.

Fair & Efficient Solutions: We resolve your issues (e.g., order delays, product concerns, returns) with integrity and speed, adhering to our return/exchange and shipping policies.

2. How We Support You

Pre-Purchase Assistance

Product inquiries (specifications, compatibility, warranty terms).

Shipping method recommendations and timeframe explanations.

Customs clearance and tax consultation for international orders.

Order & Shipping Support

Real-time order tracking guidance.

Assistance with address modifications (within 24 hours of order placement).

Support for shipping exceptions (e.g., delays, lost packages).

After-Sales Care

Hassle-free return/exchange processing (per our Return & Exchange Policy).

Product quality issue resolution (refund, replacement, or repair).

Feedback collection and improvement: We value your suggestions to enhance our services.

3. Contact Us Easily

Email Support: support@bzcrt.com (response within 1-2 working days).

In-Platform Chat: Click "Live Chat" on our website/app (available 24/7).

FAQ Center: Visit the "Help & Support" page for quick answers to common questions.

4. Your Voice Matters

We continuously improve our customer care services based on your feedback. If you have any comments or suggestions, please feel free to contact us—your trust drives us to do better.

BZCRT Customer Care Team

Your Global Shopping Companion

PRIVACY & SAFETY

BZCRT Privacy & Security Policy - Core Summary

1. Applicability & Compliance

Applies to all BZCRT users (registered/guest/visitors), covering data collected during shopping, transactions, and after-sales. Fully complies with global regulations including GDPR and CCPA.

2. Information Collected

Personal ID: Name, email, phone, shipping/billing address, encrypted password, ID/passport (only for high-value transactions/customs clearance).
Transaction Data: Order details, last 4 digits of credit card (full payment info not stored), payment method.
Device/Browsing: Device model, IP address, browsing history (via cookies for experience optimization).
Voluntary: Feedback, survey responses, and customer service communication records.

3. Data Usage Purposes

Process orders (payment verification, shipping arrangement, order updates).
Comply with customs clearance and tax reporting requirements.
Improve services (personalized recommendations, platform optimization).
Prevent fraud and ensure account security.
Send service notifications (promotional updates with opt-out option).

4. Security Protection Measures

Technical: SSL/TLS encryption for sensitive data, firewalls, intrusion detection systems.
Management: Role-based access control, regular staff security training.
Third-party: Compliant partners with strict confidentiality agreements.
User Control: Support for strong passwords, two-factor authentication (2FA), and self-service data modification.

5. User Data Rights

Access, correct, or delete your personal information.
Withdraw consent for non-essential data use (e.g., promotional emails).
Request data portability (structured, machine-readable format).
Exercise rights via your BZCRT account or by contacting privacy@bzcrt.com.

6. Data Sharing Rules

No sale or rental of personal data. Sharing is limited to:

Service partners (logistics, payment, customs) bound by confidentiality agreements.
Legal authorities (as required by law, court order, or regulatory request).
New entity in merger/acquisition (bound by this privacy policy).

7. Policy Updates

Material changes will be notified via platform homepage notice, registered email, or in-account alert. Updated policy takes effect immediately upon posting.

8. Contact

Data Protection Team: privacy@bzcrt.com (response within 3-7 working days).

Payment Methods

WHOLESALE&AGENT INQUIRIES

BZCRT Wholesale Agent Process (Exclusive for Members)
As a BZCRT member, you gain access to suppliers’ contact information via email for direct transactions. The platform also stands ready to facilitate business collaboration and supervise the process—this workflow ensures transparent, secure, and efficient wholesale cooperation between you (wholesale buyers) and suppliers.
1. Pre-Requisite: Member Qualification Confirmation
To start the wholesale agent process, you must meet the following eligibility criteria (to guarantee high-quality supplier-resource matching):
Hold a valid BZCRT Wholesale-tier Membership (or higher); new members need to complete authentication (corporate members provide business licenses; individual bulk buyers submit ID cards + purchase intent statements).
Have no breach records in BZCRT’s User Agreement or Supplier Cooperation Code (e.g., fake orders, unresolved disputes with suppliers).
Clarify your wholesale needs: product category (e.g., electronics, home textiles, daily necessities), estimated order volume, target delivery time, and destination country/region.
2. Step 1: Obtain Supplier Contact Information
You can access verified suppliers’ details through a standardized application process:
Submit a Request: Log in to your BZCRT member center, go to “Membership” → “Supplier Contact Application”, and fill in the form (include product demands, MOQ [Minimum Order Quantity] requirements, and cooperation preferences).
Platform Review & Matching: BZCRT will review your application within 1–2 working days. We’ll screen suppliers that align with your needs (e.g., export experience, product certification, MOQ compatibility) and send their contacts (email, phone, business address) to your registered email.
Info Validity: Supplier contacts are valid for 30 days. If you don’t initiate communication within this period, you’ll need to reapply (to ensure suppliers’ information is up-to-date).
3. Step 2: Business Collaboration (Two Modes)
You can choose direct docking with suppliers or request platform assistance—whichever fits your needs.
Mode 1: Direct Docking Between Member & Supplier
Initiate Communication: Contact the supplier via the provided email/phone to confirm core terms: product specifications, unit price, payment methods (e.g., T/T, L/C), production lead time, and shipping options (sea/air freight).
Progress Synchronization: Within 7 days of first contact, both you and the supplier must update the collaboration progress in the BZCRT member center (e.g., quotation sheets, draft contracts). This lets the platform track the process and intervene if disputes arise.
Mode 2: Platform-Facilitated Collaboration
If you need support (e.g., large-order negotiation, cross-border compliance checks), apply for platform assistance:
Request Help: Send an email to support@bzcrt.com, stating your needs (e.g., “verify supplier’s export license” or “facilitate a 5,000-unit order negotiation”).
Platform Support: A dedicated wholesale manager will:
Verify the supplier’s qualifications (e.g., product quality certificates, export permits).
Organize a tripartite meeting (you + supplier + platform) to finalize cooperation terms and draft a standardized contract (with breach liability clauses).
Supervise contract execution (e.g., confirm advance payment receipt, track production progress).
4. Step 3: Order Confirmation & Compliance Check
Sign a Formal Contract: Whether docking directly or with platform help, you and the supplier must sign a wholesale contract (BZCRT’s template is recommended to avoid legal risks). The contract must clearly state product details, total amount, payment schedule, delivery terms (e.g., FOB, CIF), and dispute resolution methods.
Platform Compliance Review: BZCRT will check the signed contract within 3 working days (focusing on compliance with export controls and target-country import regulations). If non-compliant items are found, we’ll require revisions.
Secure Payment: For advance payments, use BZCRT’s designated payment channel (to protect funds). The platform will confirm payment receipt with the supplier and update the order status in your member center.
5. Step 4: Fulfillment Tracking & Dispute Resolution
Fulfillment Monitoring:
Production Phase: The supplier updates progress (e.g., “60% completed”) in the BZCRT system every 10 days; you’ll be notified to confirm.
Shipping Phase: After goods are shipped, the supplier uploads the bill of lading/airway bill. The platform tracks logistics and informs you of the estimated delivery time.
Dispute Handling:
If issues occur (e.g., delayed delivery, quality problems), submit a dispute request to BZCRT within 3 working days (attach evidence: photos, test reports).
The platform will mediate within 5 working days: minor disputes (e.g., 5% short delivery) get a compensation plan; major disputes (e.g., non-compliant products) lead to returns/refunds, with penalties for the responsible party.
6. Step 5: Post-Transaction Follow-Up
Complete the Order: After receiving and inspecting the goods, mark the order as “Completed” in your member center—this closes the transaction record.
Provide Feedback: BZCRT will send a satisfaction survey (covering communication, product quality, platform service). Your feedback updates the supplier’s rating (affecting future resource matching).
Long-Term Benefits: Members with ≥3 annual wholesale orders get exclusive perks: priority access to top suppliers, reduced service fees, and customized logistics solutions.
7. Wholesale Support Contact
For issues during any step, reach the BZCRT Wholesale Service Team:
Email: support@bzcrt.com (9:00–18:00 GMT+8, Mon–Fri)
Member Center: “Membership” online chat (response within 1 working hour).
This process balances flexibility (direct docking) and security (platform supervision)—ensuring a smooth wholesale experience for every BZCRT member.

PAYMENT METHODS

BZCRT Platform Payment Methods
BZCRT provides secure, compliant payment support for cross-border transactions, with a focus on meeting the needs of global users while adhering to legal and regulatory requirements. Below are the key details of the platform’s payment methods:
1. Payment Coverage & Core Functions
1.1 Global Reach & Currency Support
The platform supports payment services for over 100 countries and regions (including major markets such as the EU, North America, Southeast Asia, the Middle East, and Australia). For cross-border transactions, it offers:
Real-Time Online Currency Calculation: Automatically converts transaction amounts into the user’s local currency (or a mutually agreed currency) based on the latest official exchange rates, eliminating manual calculation errors.
Bank Transfer Compatibility: Supports cross-border bank transfers through mainstream international banking networks (e.g., SWIFT, CHIPS), ensuring funds are transferred securely between the user’s bank account and the platform/verified suppliers.
2. Compliance Requirements for Payments
All users must comply with the following regulations when conducting payments on BZCRT to avoid legal or financial risks:
2.1 Adherence to Bank Regulations
Local Bank Rules: Users shall abide by the payment and foreign exchange management regulations of their home country/region (e.g., limits on cross-border remittances, required documentation for large-value transactions). For example, if a user’s home country requires declaring transactions exceeding a certain amount to the local central bank, the user must complete the declaration independently.
Hong Kong Bank Rules: For transactions involving Hong Kong-based banks (e.g., fund transfers through Hong Kong branches of suppliers or the platform), users must comply with the Hong Kong Monetary Authority’s (HKMA) regulations, including anti-money laundering (AML) requirements and customer due diligence (CDD) rules.
2.2 Compliance with International Anti-Money Laundering (AML) Laws
Users must strictly follow international AML laws and regulations (e.g., the FATF Recommendations, local AML acts) and shall not use BZCRT’s payment services for any illegal activities, including but not limited to:
Money laundering, terrorist financing, or proliferation financing.
Concealing the source or purpose of funds.
Using fake identities or third-party accounts to conduct payments.
The platform reserves the right to verify user identities, request additional transaction documents (e.g., proof of fund source), or suspend payment services if suspicious activities are detected.
3. Payment Guidelines for Wholesale & Customized Products
For wholesale orders (bulk purchases) or customized products (made to user-specific requirements), users must follow these rules to mitigate post-transaction risks:
3.1 Confirm Payment Details with Suppliers
Before initiating payment, users shall communicate in detail with platform-verified suppliers to confirm key payment terms, including:
Payment method (e.g., T/T, L/C, platform escrow).
Payment schedule (e.g., 30% advance payment, 70% balance before shipment).
Currency type, exchange rate locking terms, and any additional fees (e.g., bank handling fees, intermediary fees).
3.2 Record Payment Details on the Platform
All confirmed payment terms must be filed and recorded in the BZCRT platform (via the “Wholesale Order” or “Customized Product” module):
Upload the signed payment agreement (or chat records confirming payment terms) between the user and the supplier.
Record the supplier’s verified bank account information (as reviewed by BZCRT) to avoid using incorrect or unapproved accounts.
This filing ensures that both parties have a traceable, official record of payment terms, reducing disputes over ambiguous agreements.
4. Liability for Direct Payments to Suppliers
If a user bypasses the BZCRT platform and makes direct payments to a supplier (e.g., transferring funds to a supplier’s account not verified or recorded on the platform, without filing payment details), BZCRT shall not bear any responsibility for the following risks:
Loss of funds due to fake supplier accounts, phishing scams, or supplier default.
Disputes over payment terms, fund receipt, or order fulfillment (the platform cannot mediate without official payment records).
Legal or regulatory penalties resulting from non-compliant payments (e.g., violating foreign exchange rules or AML laws).
To protect your rights, all payments for transactions initiated via BZCRT must be made through the platform’s designated channels or using verified, recorded supplier accounts.
5. Payment Support
If you have questions about payment coverage, compliance requirements, or filing procedures, please contact BZCRT’s Payment Compliance Team:
Email: sopport@bzcrt.com (9:00–18:00 GMT+8, Monday–Friday)
Member Center: “Payment Help” Online Chat (response within 1 working hour)
BZCRT is committed to providing compliant, secure payment services. By following these guidelines, you can ensure smooth cross-border transactions while minimizing legal and financial risks.